Clear terms.
Properly sorted.
This page explains who you are buying from, how the managed website service works and how we protect personal information.
Business details
Sorted Web Design is a trading name of Keith Hadley, a sole trader in England.
- Trading address
- 3 Greatfield Road, Plymouth, PL3 6QQ
- Telephone
- 07789 483002
Prices shown are not stated as including VAT. Sorted Web Design will not charge VAT unless and until it is VAT registered.
Managed website service terms
Choose your service in MyHub: Managed Website is £59 per month. Website + Social is £74 per month and includes the website service plus Facebook page support described below. No set-up fee applies. You may cancel at any time by written notice.
1. The service
The standard service is a managed business website for £59 per month, unless a different written proposal is agreed. It includes the agreed website design and build, hosting, routine technical maintenance, reasonable small content updates and support. Advertising, extensive SEO campaigns, new pages, major redesigns, ecommerce and additional systems are outside the standard plan and quoted separately.
2. Agreement and scope
No payment is taken from the enquiry form. Before work starts, we confirm the agreed scope, price and special requirements in writing. That written confirmation and these terms form the agreement. Work outside the agreed scope requires a separate quotation or written agreement.
3. Customer responsibilities
You must provide accurate content, instructions, approvals and any photographs, logos or materials needed. You confirm that you have permission to use everything supplied and that it does not infringe another person’s rights or break the law.
4. Payment
The £59 monthly payment begins when agreed in writing, normally before design work starts. Payment is requested using a secure Tide invoice, payment link or another method shown on the invoice. Bank details are never published on this website.
5. Timing and approval
Timescales are estimates until the scope and content are agreed. Customer delays may move the launch date. You are responsible for checking names, prices, claims and other business information before approving launch.
6. Ownership and licence
Your existing domain, logo, photographs and business content remain yours. Sorted Web Design retains ownership of the website design, code, reusable components and hosting setup supplied as part of the managed subscription. While payments are current, you receive a non-exclusive licence to use the website for your business. A transfer or buyout requires a separate written agreement and may carry an additional fee.
7. Cancellation
You may cancel the monthly managed service by written notice by email. The website remains available until the end of the period already paid for and is then taken offline. Your domain and original materials remain yours. Fees already earned or covering a period already supplied are not normally refundable, without affecting rights given by law.
The service is intended for business customers. If you are legally contracting as a consumer, statutory rights—including applicable cooling-off rights—are not restricted. If you ask us to begin during a statutory cancellation period, we may ask for express consent and acknowledgement of payment due for work already performed.
8. Suspension
We may suspend the website or work if payment is overdue, content is unlawful or harmful, or continued service creates a security or legal risk. We normally give reasonable notice unless urgent action is necessary.
9. Availability and third parties
We take reasonable care to keep managed websites secure and available, but cannot promise uninterrupted service or specific search rankings, enquiries, sales or advertising results. Domains, hosting, email, payment providers, search engines and other third-party services may experience changes or outages outside our control.
10. Liability
Nothing excludes liability that cannot legally be excluded. Subject to that, Sorted Web Design is not responsible for indirect or consequential business losses, loss of profit, inaccurate customer-supplied content, third-party services or events outside reasonable control. Where the law permits, total liability arising from the standard service will not exceed fees paid for it in the previous 12 months.
11. Ending the service
We may end the service on reasonable written notice. If we end it for reasons unrelated to your breach, we refund any monthly payment covering a future period not supplied. Terms concerning payment, ownership, liability and disputes continue where necessary.
12. Law
These terms are governed by the law of England and Wales. Courts in England and Wales have jurisdiction, subject to mandatory rights that apply.
13. Website + Social service
The £74 per month Website + Social service includes everything in the Managed Website service, setting up or tidying one Facebook business page in the customer’s business name, and up to four Facebook posts each calendar month. Sorted writes, uploads and publishes those posts from genuine information supplied by the customer.
The customer must send up to four genuine photographs and a short description of the week’s work when requested, share each published post, invite appropriate followers and respond promptly to comments, messages and enquiries. If material is not supplied in time, no replacement post is guaranteed. The Facebook page remains the customer’s business asset; Sorted may be given suitable administrator access while the service continues.
Paid advertising, advertising spend, guaranteed follower growth, leads, sales, reviews, video production and work outside the agreed monthly posts are not included. Social platforms and their rules are third-party services outside Sorted’s control, and no particular reach or result is promised.
Privacy notice
Keith Hadley trading as Sorted Web Design is the controller of personal information used to run this business. When we host or maintain a customer’s website and handle information on that customer’s instructions, the customer is normally the controller and Sorted Web Design is the processor.
Information we collect and why
We may collect names, business and contact details, website addresses, enquiry details, correspondence, project materials, approvals, invoices and payment records. We use these to answer enquiries, deliver contracts, manage websites, provide support, invoice customers, keep records, prevent misuse and meet legal obligations.
Retention schedule
Unsuccessful enquiriesReview or delete within 12 months
Onboarding drafts and website assetsDuring the service, then normally deleted from active systems within 90 days after it ends
Support and amendment recordsDuring the service and up to 24 months afterwards where needed to evidence work
Contracts, invoices and tax recordsUp to six years after the relevant relationship or accounting period
Login and security recordsNormally up to 12 months
BackupsRemoved through normal backup cycles, normally within 90 days
Information may be kept longer where reasonably required for a legal claim, fraud prevention or another legal obligation. We do not sell personal information.
Expired sign-in sessions, old invitation records, temporary previews and unanswered enquiries are removed through routine housekeeping. When a service ends, customer files are reviewed and removed from active systems in line with the periods above, subject to legal retention requirements.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction, objection or transfer. You may also complain to the Information Commissioner’s Office. Contact hello@sortedwebdesign.co.uk first so we can try to resolve it.
Security and international processing
We use access controls, secure customer sign-in, restricted document access, reputable providers, backups and data minimisation. Where a restricted international transfer occurs, the provider must use a recognised UK safeguard. No internet service can guarantee absolute security.
Customer data-processing agreement
This section forms the written data-processing agreement between the customer as controller and Keith Hadley trading as Sorted Web Design as processor where Article 28 of the UK GDPR applies. It is incorporated into the managed website agreement.
Processing details
Subject and durationProviding, hosting, maintaining and supporting the website for the service term and limited deletion and backup periods above
Nature and purposeHosting, storage, transmission, access, organisation, support, security, backup, restoration and deletion needed to deliver the website and Hub
People concernedThe customer, its staff and contractors, website visitors, prospective customers and people submitting forms
Information typesNames, contact and business details, enquiry content, photographs, website submissions, account records, technical identifiers and support correspondence
Special-category informationNot intentionally required and must not be submitted unless separately agreed and lawfully handled
Processor commitments
Sorted Web Design will process customer-controlled personal information only on documented instructions, including this agreement, unless UK law requires otherwise. We will keep it confidential, apply appropriate security, and provide reasonable assistance with individual rights, breach assessment, impact assessments and regulatory enquiries.
We will make information reasonably needed to demonstrate compliance available and permit proportionate audits on reasonable notice, subject to confidentiality, security and third-party restrictions.
Incidents and breaches
We will notify the customer without undue delay after becoming aware of a personal-data breach affecting customer-controlled information. The customer decides whether the ICO or affected people must be notified. A notifiable breach must be reported without undue delay and, where feasible, within 72 hours of awareness.
Subprocessors and ending the service
The customer gives general written authorisation for the providers listed below. Relevant subprocessors must have appropriate data-protection obligations. When the service ends, we will return available customer-supplied information where reasonably practicable and delete customer-controlled information from active systems according to the retention schedule unless law requires retention.
Customer responsibilities
The customer must provide lawful instructions, give people an appropriate privacy notice, choose a lawful basis, obtain any required consent, avoid excessive collection and respond to individual rights requests.
Approved providers and subprocessors
These are the principal providers currently used to deliver the managed website and Hub.
Additional booking, analytics, advertising or email services will be recorded for the relevant customer before launch.
Complaints and contact
Send complaints or data-protection requests to hello@sortedwebdesign.co.uk or write to Keith Hadley trading as Sorted Web Design at 3 Greatfield Road, Plymouth, PL3 6QQ. We aim to acknowledge complaints promptly and provide a considered response within 14 days.
These documents do not replace advice from a qualified solicitor, accountant or data-protection professional.